Our Shop Delivery & Returns FAQ

To offer our members a wide variety of products, all Soil Searchers merchandise is manufactured to order through our trusted drop-shipping partner. Please review the information below for details on dispatch timelines, standard delivery, dig event collection options, and our strict returns policy regarding personalised items.

How to Select to Collect Your Order at a Dig

If you are attending an upcoming event and prefer to collect your items in person, you can easily select this option during checkout to remove delivery charges.

Place your chosen items into your basket and click to proceed with your order.
Navigate to Section 2, labelled "REVIEW".
Choose your preferred delivery method: select either standard mail shipping or Collect On Soil Searchers Dig.
Selecting the collection option will automatically update your delivery cost to £0.00.

Please ensure you have a copy of your order confirmation ready to show when collecting your items on the day.

Order Fulfilment & Dispatch:

To offer a wide variety of merchandise to our members, all items are manufactured and dispatched to order by our trusted third-party drop-shipping partner.

Standard Items: Non-customised merchandise is generally manufactured and dispatched within 5 to 7 business days.
Personalised Items: Garments featuring custom printing, such as your member tag name or callsign, require extra production time and are generally dispatched within 7 to 9 business days.

Delivery & Collection Options:

Standard Delivery: Goods are sent via tracked postal or courier services directly to your nominated address. Delivery costs are calculated at checkout.
Collection at Dig Events: We currently offer a free option to collect your merchandise in person at the next Soil Searchers dig event you attend. Please note that this collection option may not be available for all products listed in our store. Furthermore, this in-person collection service is provided as a courtesy and is not guaranteed to remain available indefinitely. We reserve the right to withdraw this option entirely or introduce a handling or administrative charge for event collection at any point in the future.

Returns for Standard Merchandise:

If you change your mind about a standard, non-customised item, you have a statutory right to cancel and return the product within 14 days of receiving it.

Items must be returned in their original, unworn, and resaleable condition.
You are responsible for paying the direct return postage costs for change-of-mind cancellations.
Please email websales@thesoilsearchers.co.uk to notify us of your return and receive the designated returns address.

Strict Exemption for Personalised Goods:

Any merchandise that is made to your specifications or clearly personalised—such as garments printed with your tag name—is strictly exempt from the standard 14-day cancellation policy.

Once an order for a personalised item has been placed and manufacturing has commenced, it cannot be cancelled, exchanged, or returned.
Please double-check all spelling and sizing guides before completing your checkout.

Faulty, Damaged, or Defective Items:

We stand by the quality of our gear. If your merchandise arrives damaged, defective, or contains a manufacturing or printing error, you are entitled to a full refund or a free replacement.

Please contact us at websales@thesoilsearchers.co.uk as soon as possible with a description and a photograph of the fault.
If we require the faulty item to be returned for inspection, we will cover the return postage costs.

Contacting Us

If you have any questions about this Privacy Policy or how we handle your personal data, or if you would like to exercise any of your data protection rights, please contact us:

By email: admin@thesoilsearchers.co.uk
By post: The Soil Searchers Ltd, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Please provide enough information for us to identify you and understand your request. We may ask you for additional information to confirm your identity before we act on certain requests.

If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO). Details on how to do this are available on the ICO’s website.